an understanding of the business and what was required within the business, combined with a technical competence that enabled them to understand what was required in technical terms, including the scope of what was being planned. In addition to this, they displayed two types of organizational skills. They knew how to get about the business, and this implied that they knew the business and the people around it well, and they knew how to get things done, possessing a set of excellent social skills — to listen, understand, negotiate and persuade.